Shio Privacy Policy — User Personal Data Protection
This Privacy Policy explains how shio collects, uses, stores, and protects the personal information of users on our platform. We are committed to managing your data transparently and responsibly, in accordance with applicable data protection laws in Malaysia.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the shio platform.
1. Information We Collect
Shio collects various types of information when you use our platform. This is done to ensure the platform runs smoothly, process transactions, and keep your account secure.
Account Information
Full name, email address, phone number, date of birth, and identity verification details provided during registration or profile updates. This information is required to create and verify your account on the shio platform.
MYR Payment Information
Deposit and withdrawal transaction details in MYR, including payment methods used such as e-wallets and bank transfers. Full card numbers are not stored by shio — payment processing is handled through encrypted payment providers.
Device & Browser Information
IP address, browser type, operating system, device model, screen resolution, and other technical data automatically transmitted when you access the platform. This information is used to optimise display and detect suspicious access.
Platform Usage Data
In-platform activity records including games played, bet amounts, session duration, sections visited, and interactions with platform features. This data helps us improve the user experience and identify unusual usage patterns.
2. How We Use Your Information
Shio uses collected information solely for legitimate purposes necessary to operate the platform. We do not use your data for any other purpose without first obtaining your consent.
- Account management: Processing registrations, identity verification, secure logins, and user profile updates.
- Transaction processing: Facilitating MYR deposits, withdrawals, and financial records accurately and securely.
- Customer support: Providing technical assistance, answering enquiries, and resolving account or payment-related issues.
- Platform security: Detecting and preventing fraud, unauthorised access, and activity that violates our terms.
- Service improvements: Analysing usage patterns to improve the platform's interface, speed, and content.
- Legal compliance: Meeting the reporting and compliance obligations required under applicable Malaysian law.
3. Cookies and Digital Tracking
The shio platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website.
Required for core platform functions such as login session verification, account balance management, and transaction security. These cookies cannot be disabled without affecting platform functionality.
Collecting data on how users interact with the platform — which pages are visited most, time spent, and any errors encountered. This data is used in aggregate for improvements.
You can manage your cookie preferences through your browser. Disabling certain cookies may affect the functionality of some parts of the platform. For guidance, refer to your browser's privacy settings.
4. Data Storage, Security, and Sharing
Data Security
Shio uses industry-standard SSL encryption to protect all data transmitted between your device and our platform servers. Personal data is stored on secured servers with strict access controls, and only authorised personnel have access to sensitive user information.
While we take reasonable security measures, no digital system can be guaranteed entirely free of risk. You are also responsible for protecting your account password and not sharing your login credentials with others.
Third-Party Sharing
Shio does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information may be shared only in the following circumstances:
- Service providers: Payment processing companies and technical infrastructure providers that support platform operations, subject to strict confidentiality agreements.
- Legal requirements: When required by court order, law enforcement agencies, or regulatory compliance obligations in Malaysia.
- Security protection: To prevent fraud or to protect the rights, property, or safety of shio and its users.
5. User Rights, Policy Changes, and How to Contact Us
Your Rights as a User
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting customer support.
- Right to Erasure: Under certain circumstances permitted by law, you may request the deletion of your personal data. Such requests are subject to minimum record-retention requirements as prescribed by law.
- Right to Object: You may object to the processing of certain data that is not related to your core account operations.
Policy Changes and Contact Us
Shio reserves the right to update this Privacy Policy from time to time in line with changes to our operational practices or legal requirements. Any material changes will be communicated via an in-platform notice or email. Continued use of the platform after such notice constitutes acceptance of the updated policy.
For any enquiries, requests relating to your personal data, or privacy concerns, please reach out to the shio team:
Email: [email protected]
General support: [email protected]
More Questions About Your Privacy?
The shio team is ready to assist with any questions about your personal data and privacy. Visit our FAQ section or reach us directly via our support email.